Cancellation & Refund

Advance Room Booking Cancellation

• 30 days prior to arrival: 10% deduction.
• 7 to 29 days prior to arrival: 35% deduction.
• 2 to 6 days prior to arrival: 50% deduction.
• Less than 48 hours or no-show: 0% refund.

Rooms booked in advance with final customer consent cannot be cancelled during weekends and festive days, according to the current policy.

Long Weekends, Peak Seasons & Festive Days

Separate cancellation policy may apply for long weekends, peak seasons and festive days such as 15 August, Holi, Diwali, Christmas and New Year.

Other Services

Advance booking amounts for adventure activities, Jim Corbett Jeep Safari, Dhikala Day Visit Canter Safari and local sightseeing are treated as non-refundable.

Where a refund is applicable, the current policy states that it will be processed within 40 working days. Disputes are subject to the exclusive jurisdiction of the courts in Nainital.